Support

Get in touch

Email support@tryglowproof.com. We usually reply within two business days.

Where are my photos?

On your iPhone, and only there. GlowProof does not upload, sync, or back up photos. You can permanently remove all photos and associated face data from Profile > Delete photo data. Deleting the app also deletes its local photo history.

How do I manage or cancel?

Use Manage subscription in GlowProof Profile, or open iPhone Settings → your name → Subscriptions. Refund requests are handled by Apple at reportaproblem.apple.com.

How do I restore a purchase?

Tap Restore on the paywall or Restore purchases in Profile while signed into the Apple ID that made the purchase.

Does GlowProof measure skin health?

No. GlowProof does not use the camera to produce medical or health measurements. Its on-device camera guidance is limited to face positioning, framing, distance, and lighting consistency.